INFO

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We value your satisfaction and are committed to delivering exceptional products and experiences. Please read our policy carefully before making a purchase.

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1. General Cancellation & Refund Policy

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• You may cancel your order for any product or service within 7 days of purchase to receive a 100% refund, no questions asked.

• After 7 days, refund eligibility depends on the type of item or service purchased (see below).

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2. Fine Art (Physical Products)

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• Fine Art products are expected to be delivered within 30 days after purchase

• Returns & Exchanges: Due to the unique and limited nature of fine art, all sales are final. We do not accept returns or exchanges unless the item arrives damaged.

• Damaged Items: If your artwork arrives damaged, please contact us within 5 days of delivery with photographs of the damage. We will either replace the item (if available) or offer a full refund.

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3. Online Experiences

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• Cancellations: You may cancel any online experience up to 7 days after purchase for a full refund, as long as the experience has not been accessed or started.

• No Show / Late Cancellations: If you miss a scheduled session or cancel after accessing the content, refunds will not be issued.

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4. In-Person Underwater Experiences

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• Full Refund: Cancellations made within 7 days of purchase are eligible for a 100% refund, regardless of the booking date.

• Partial Refund: Cancellations made at least 14 days prior to the scheduled in-person experience will receive a 30% refund.

• No Refund: Cancellations made less than 14 days before the scheduled in-person experience are non-refundable.

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5. How to Request a Refund or Cancellation

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To request a cancellation or report an issue:

• Email us at marinadomar.oceanart@gmail.com

• Include your order number and details of your request

• Allow up to 5 business days for us to process your refund

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6. Exceptions & Notes

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• All refunds will be issued to the original payment method.

• Processing times for refunds may vary depending on your bank or payment provider.

• We reserve the right to modify or update this policy at any time.